Openith Shipping Policy

We are glad you are here. At Openith, we provide you with an easy, reliable, and fast shipping solution. Be it our top-quality fragrances or chic fashion articles, we are dedicated to timely and secure delivery of your orders throughout Pakistan.

Your orders will arrive on time. We know how important it is to receive your orders on time, and this is why we have partnered with reliable courier services to ensure safe, honest, and prompt deliveries. Do you want to learn more about our shipping process, delivery timelines, charges, and how you can keep yourself updated?

Order Processing & Dispatch

At Openith, we do so with care to provide a hassle-free shopping experience. Our process when accepting orders goes like this:

  • When you place an order, our experts check the details so we can start processing it as soon as possible.
  • Orders are prepared and shipped within 1-2 business days after you confirm your order.
  • If an order verification issue arises (e.g. wrong shipping information, incomplete address), our customer support team will contact you for confirmation.
  • As soon as you place your order, you will get an order confirmation email/SMS.
  • You will receive a tracking number by SMS or email when your order has been shipped so you can check on the status of your delivery.

Estimated Delivery Time

NOTE: Delivery times will vary according to your location in Pakistan. Here are the projected timelines for various segments:

  • For Karachi (Our Base City)
    1-2 business days (next day delivery on a majority)
  • For Other Big Cities (Lahore, Islamabad, Rawalpindi, Faisalabad, etc..)
    2-3 business days
  • For Other Urban & Semi-Urban Areas
    3-4 business days
  • For Remote & Rural Areas
    4-5 business days

Estimated shipping times are estimates, and occasional delays due to weather, courier delays, or public holidays are possible.

Shipping Charges

To maintain our shipping ethics, we make an effort to give low shipping fees to our clients while being clear about what we are charging for your order and how much it is going to cost you. Shipping charges:

  • Standard Shipping: Costs vary depending on the delivery address and will be displayed at checkout.
  • Free Shipping: Above an order amount of (insert threshold, if relevant)

Delivery Process & Guidelines

Important Delivery Information: Please read the following to facilitate a smooth delivery process.

  • Deliveries are done Mon-Sud from 9 AM - 7 PM.
  • No orders are delivered on Sundays and public holidays.
  • Please note that you must be available at the time of delivery; if not, the courier may attempt to reach you or reschedule.
  • Prevention of delays or non-receipt due to inaccurate shipping address or contact no.

Tracking Your Order

Please note that once your order has been shipped, you will receive a tracking number via SMS or email. Use this tracking number on our logistics partner's website to track your order in real-time.

Working Hours and On-Time Continuity

  • Although we strive to deliver on time, there may be instances of delays due to:
  • Unexpected events like extreme weather conditions, courier service disruptions, or high-order volumes during peak seasons.
  • Customer provided incorrect or incomplete shipping information.
  • Logistical obstacles for deliveries in remote or rural regions.
  • Keep in mind that Openith cannot be held responsible for delays incurred by courier services, But our support team will help you track and resolve any delivery issues.

What Should I Do If My Order Is Delay?

Please, if your order is outside the delivery other due date:

  • You can check your shipment details to find the most current information.
  • Give it another 1-2 working days, as slight delays may occur.
  • If your order has been delayed for a long time, contact customer service. We will liaise with the courier service to rectify the matter immediately.

Damaged or Lost Shipments

Openith best packages and ships your products. Nonetheless, packages can get damaged or lost during shipping in rare situations.

  • Do not accept delivery if the package seems damaged or tampered with, and contact us immediately.
  • If your order goes missing in transit, we will contact the courier service to locate it. If they are unable to locate it, we will make a replacement or refund (as appropriate).

Shipping Related Returns & Exchanges

If you are returning or exchanging an item because of a shipping mistake, please see our Returns & Exchange Policy for information on how to proceed.

Need Assistance?

We're here to help! For any questions about shipping, tracking, or delivery, please reach out to:

Phone: +92342030632, +923456834523

WhatsApp: +923452226397

Final Note:

Openith cares about your trust and aims to provide better shopping. Thank you all for your understanding and cooperation in ensuring that your orders are delivered hassle-free.

Welcome to Openith – An Open Mind to Elegance!